What is the minimum order quantity?
20 kg per SKU for products sold by weight. From 500 units for sticks and 800 units for pressed powder.
The minimum is per formula — a 20 kg batch is a single formula, not split across products. For formats counted by piece, the exact number depends on the packaging specified, which is what determines how much product fits in each unit. Samples are for approval, not resale.
How long from briefing to first sample?
Up to 30 days.
It depends on the complexity of the formulation. Customising an existing base formula is faster; developing from scratch may take additional time.
What is the total lead time from first approval to delivery?
10 business days of production, counted from the arrival of raw materials at the laboratory.
The total from approval onwards depends on the procurement lead time for the selected ingredients.
Do you work with existing formulas or only exclusive ones?
Mainly base formulas, customised for each project.
Actives, fragrance, texture, claims and packaging are adjusted per brand. This reduces technical risk and speeds up development. Where it makes sense for the project, we also formulate from scratch.
Do you supply packaging and labelling?
We specify; you buy.
We guide the packaging specification — material and compatibility with the formula. Buying the packaging stays with you and your suppliers, and the label is one you develop and send us finished; we do not act as a procurement desk. In production, we fill and label with the material delivered.
Does Hibiscus handle Anvisa registration?
Yes, with full regulatory support.
In partnership with regulatory affairs specialists — prior notification for products exempt from registration and, where applicable, the registration process for categories subject to it. This covers the Brazilian market; registration in the destination country is the importer's responsibility.
Do you work with new brands or only established companies?
Both — and much of what we produce is contract manufacturing for other manufacturers.
Companies that already manufacture and need a format or capacity they don't have in house, established brands extending a portfolio, and founders launching a first line. The 20 kg per SKU minimum applies to all of them — it's scale flexibility, not a size limit.
Is there a charge for samples?
Usually not — samples are generally free.
Specific cases may involve costs; those values are negotiated and agreed before any stage begins.
Do you serve clients outside São Paulo?
Yes — we sell across Brazil and we export.
We manufacture for brands in other states and for clients abroad. Logistics and terms are agreed project by project.
What are the payment terms?
Agreed case by case.
Payment terms follow the maturity of the business relationship and are settled in each project.